Delete Your Account

Delete Inside the App

The fastest way to delete your account is directly in the NowLanguage app:

1. Open the NowLanguage app and sign in.
2. Go to the Profile tab.
3. Scroll to Danger Zone and tap Delete Account.
4. Review the confirmation and confirm deletion.

Your account is deactivated immediately, and personal data deletion follows the retention schedule described below.

Request by Email

If you cannot access the app, email us at privacy@mail.nowlanguage.com from the email address associated with your account with the subject line "Account Deletion Request." We will verify the request and confirm completion by email. Requests are typically processed within 30 days.

What Gets Deleted

When your account is deleted, the following personal data is deleted or de-identified:

• Profile information — name, email address, phone number, photo
• Login credentials and authentication tokens
• Professional credentials and certifications on file
• Communication preferences and app settings
• In-app message content tied to your identity

What We Retain and Why

Some records must be kept to satisfy legal, tax, and accounting obligations, consistent with our Privacy Policy:

• Billing, invoice, and transaction records — retained for up to 7 years for tax, audit, and accounting compliance
• Session and service records — de-identified where possible; retained as required for professional, contractual, or regulatory record-keeping
• Fraud-prevention and abuse records — retained as needed to protect the platform and its users

Data retained under these obligations is no longer associated with an active account and is not used for marketing. After the retention period ends, it is permanently deleted.