Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, update your profile, or communicate with us. This includes:

• Personal identification information (name, email, phone number)
• Professional credentials and certifications
• Payment and billing information
• Session recordings and transcripts (when applicable)
• Communication preferences and settings

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Communicate about services, features, and policy changes
• Monitor and analyze usage patterns
• Detect and prevent fraud and abuse

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist our operations
• In connection with a business transfer or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection

Session Confidentiality

We take special care to protect the confidentiality of interpretation sessions:

• Session content is encrypted and access is strictly limited
• Recordings are automatically deleted after specified retention periods
• Interpreters are bound by confidentiality agreements
• We comply with professional interpretation standards
• Client-interpreter privilege is respected and protected

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Request data portability
• Withdraw consent where applicable
• File complaints with supervisory authorities
• Request information about data processing activities

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account information: Until account deletion plus 7 years
• Session records: 30 days to 3 years depending on type
• Payment records: 7 years for tax and legal compliance
• Communication logs: 2 years for quality assurance
• Marketing data: Until you opt out or 5 years of inactivity

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard contractual clauses for EU transfers
• Adequacy decisions where applicable
• Privacy Shield certification (where relevant)
• Local data protection law compliance
• Regular monitoring of transfer mechanisms

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and through the app. Your continued use of our services after such changes constitutes acceptance of the updated policy.